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Openness Policy

We at PYRAMID are committed to adopt principle of Openness for our activity of certification procedures and processes where publically available / on reasonable request in geographical operating areas information relating to :

  • The Granting, Maintaining, Extending, Suspending, Reducing and Withdrawal of management system certifications,
  • Complaints and appeals including forms,
  • Client’s obligations,
  • Certification system,
  • Transfer of accredited certifications,
  • Multi-site sampling,
  • Forms for enquiring,
  • Forms for giving customer satisfaction feedbacks,
  • Confirmation of the validity of a given certificate issued; and,
  • Respect the confidentiality of our customers for not disclosing details of information obtained or created during,
  • the performance of certification activities except to relevant legal or accreditation bodies.

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